1.How much is shipping within USA?
We offer Free US Standard Shipping on orders $175+ (excluding orders with glassware)
Standard Shipping: We usually ships within 1-2 business days but due to the Easter long weekend & Anzac Day our dispatch has increased to 3 business days. Place your order early to ensure your products arrive in time.
For orders under $175, we have a $17.99 Flat Rate
Delivery Timeframes: Standard Metro 3-6 business days, Standard Regional: 4-13 business days.
Express Shipping: Ships within 24 hours (Mon-Thurs)
$25.99 Flat Rate
Delivery Timeframe: Express Metro 1-3 business days, Express Regional: 2-5 business days.
If you need a gift in a hurry, we have a range of gift cards offering total flexibility.
For International Orders: Please check out our FAQ page here.
Once your order has been dispatched, you will receive a shipping confirmation email. Your email will contain your tracking details.
2. How much is international shipping?
International shipping is available with standard shipping only as outlined below in AUD. It will be converted to your local currency within your order.
New Zealand: Standard Tracked Shipping – $30
US: Standard Tracked Shipping – $50
UK: Standard Tracked Shipping – $50
Worldwide: Standard Tracked Shipping – $45
*Please note all international orders are subject to import and/or customs charges, which the receiver/customer is liable for. Seed & Sprout cannot be responsible for these additional charges.
*For more info about shipping services please check here.
3. I just placed my order, when will my items ship?
We normally dispatch within 1-2 business days however due to the Easter long weekend & Anzac Day our dispatch has increased to 3 business days. Place your order early to ensure your products arrive in time. Dispatch emails with tracking details can sometimes go to the spam/junk folder but if it has been over 4 business days since you placed your order, there is no pre order item and you haven’t received a dispatch email, please get in touch here. If you require your order urgently, please select Express Shipping during checkout. We ship all Express orders within 24 hours (Mon-Thurs).
Please note that if your order contains any pre order item, your entire order will be held until all items are in stock.
4. If I place an order with items on pre-order, will my items ship separately?
All orders with a pre order item will be held until all products are in stock. We will need to wait for all of the items to be available before we can ship the entire order.
If you need anything urgently, we recommend placing a separate order.
If you have already made your order, please reach out to us here.
5. Why does my order not qualify for free shipping?
Orders containing any of our glassware range are excluded from free shipping due to the increased weight and special packaging required to ensure these delicate items arrive safely. These measures help prevent breakage during transit but also result in increased shipping costs. We understand the importance of your glassware reaching you in perfect condition, and we strive to maintain high standards of service. Thank you for your understanding!
6. Do you ship to a Parcel Locker and/or PO Box?
Thanks for your interest!
Yes, we do ship to Parcel Lockers and PO Boxes. To avoid delivery issues, we recommend making sure the address is complete, correct, and includes “Parcel Locker” or “PO Box” in the appropriate input field.
7.Do you offer next day delivery?
Thanks for your interest!
We do not have next day delivery at the moment. Hopefully in the future!
8. Expensive Shipping for Small Orders
We understand that the flat rate shipping fee can feel high, especially for smaller orders, and we truly appreciate your understanding. While this helps us ensure reliable and timely delivery, we know it’s not always ideal.
To make the most of the shipping costs, we recommend stocking up on multiples like bars and brushes, combining an order with a friend or family member, or shopping during sales for extra savings.
You can also check for local stockists near you here to see if there’s a convenient option nearby.
We’re always looking for ways to improve and hope to offer lower rates for smaller orders in the future. Thank you for your support!
9.What can I do if my package tracking status is unavailable?
If your package tracking status is unavailable, it may indicate that your order was packed out of hours and is awaiting collection. There could also be a delay or a temporary issue with the carrier’s system.
Double-check that the tracking number is correct and ensure you are using the carrier’s official tracking link.
It’s recommended to wait 24 business hours and check again later. If it is still unavailable after 1 business day, our team can assist by following up with the postal service to determine the cause of the status issue – just get in touch with us here.